This book presents a easy framework and guidelines for implementing visible and uniform auditable standards of quality in government that can fundamentally and permanently reshape its efficiency, effectiveness, and value. It opens the chance of a day in the not-too-distant future when a quality audit can provide a uniform and valid report card on each government agency that is a companion to an annual audit of the financial books. Its easy-to-use quality standards are objective, measurable, and transformational. The standards provide the missing link for the implementation of quality in government both because they align with fundamental awesome management technique and help any other quality disciplines already in put in any given jurisdiction. The standards are designed to mirror the 3 fundamental levels of leadership in government: (1) Work unit supervisors and managers at the "front line" of government service, (2) chief executives, department directors and their deputies as "executive management" of government agencies, and (3) elected leadership at the top, who provide "public management" and must define the priorities, outcomes, programs, and budgets. No book has had a bigger potential to positively transform government since Reinventing Government. It is a "must read" for elected leaders, public sector managers, and citizens who wonder why government is so often unable to achieve excellence.
- Quality Standards for Highly Effective Government Ebook Download
- Richard E Mallory
- Trafford Publishing
Number Of Pages: 100
Published: 14th April 2014
Publisher: Trafford Publishing
Country of Publication: US
Dimensions (cm): 22.9 x 15.2
Weight (kg): 0.3
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